Terms of Service
THIS AGREEMENT BETWEEN RBz World (PVT.) Limited and you where “you” is referred to as (“Account Holders "Users", “Members”, “Customers”, or “Subscribers”)
WHEREAS RBz World agrees to furnish IT - internet based services associated with web sites, web hosting, and domain registration to the User. Use of RBz World Service constitutes acceptance and agreement to RBz World’s policies are subject to the terms above and as follows:
In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material.
At RBz World, we strongly prohibit the use of any our service for any illegal activities.
Although we are a global web hosting service provider, all our subscribers must be in accordance with U.S. Federal, Pakistan Cyber Crime Laws, State and local laws. Ultimately you, the customer, are solely responsible for the content stored on your RBz World account.
User shall not include content, or internet links to content on the Site that contain, promote or involve any of the following. Examples include but are not limited to:
1. Child Pornography
2. Hate content
3. Threatening, racial, or otherwise abusive content.
4. Any and all content inciting, instructing, or promoting illegal activities.
5. Fraud, MLM (Multi-Level Marketing), Pyramid schemes, or any other activities deemed to be fraudulent.
6. Hacking/cracking, Warez, IRC, cracks, spam software or any material that contains a virus or any other harmful code.
7. Abuse towards our staff or other clients on our network is not tolerated. Your account and all associated will be suspended pending termination after review. Slander about RBz World over the internet is grounds for account termination.
8. The term UnMetered / Unlimited applies to files that are needed to host your website and or business. This means we will not monitor and put a number on the amount you use. You do not have UnMetered or unlimited ram or cpu. Use of our servers prohibits the storage of home computer files / mp3, 4 / Mass storage of software / movies / your account can host files pertaining to your website and or clients as long as they are not movie files or mp3s those are not allowed.
9. Seeding torrents / Bit Torrents are not allowed.
10. If your account is hosted on our shared server and not a VPS or Dedicated server, you are subject to a 20% server use policy. No one account can maintain server CPU usage that last longer than 1/2 Minutes that exceeds 20% of the server available power.
11. Master Resellers and Resellers are to provide tier 1 support to their clients. We will not directly support your clients. You may open a support ticket and a support staff will be glad to assist if you can not provide the support needed.
12. Shout cast or streaming media is prohibited on shared server.
13. Hosting videos or mp3s on the server is strictly prohibited.
14. HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes are not permitted on our network.
15. We do not allow any kind of THREAT, ABUSIVE and BAD WORDS on live chat with our sales or techs or on trouble tickets.
Our Reseller and Master Reseller accounts are not permitted to run or sell proxys. We have separate hosting for proxy accounts. You must buy a proxy plan to host proxys.
Offering free hosting sites are strictly prohibited.
We keep the right to remove or suspend account which has one of above stuffs without any prior notice.
You may not offer any free services like free e-mail, free hosting, free image hosting and similar free services. You may not use the space we provide as a backup for accounts hosted elsewhere. The space you get can be strictly used only for your web site needs. Customers may not start background processes on the server or anything which needs to bind to ports on the server. Customers may not send SPAM messages from our servers. Spammers will be suspended immediately and never unsuspended.
Password Protected Directories
Using password protected directories to conduct illegal activities is strictly prohibited. Sites that use password protected directories where their use is not clear are subject to suspension while we investigate the legality of the hidden content.
Collections of download files are not permitted on shared web servers because they slow the server down. A reasonable amount of download files can be permitted if you keep the file size under 2000k.All content stored on a reseller account must be directly used on the Internet by the website associated with that account. These accounts may not be used as a download distribution point for your software or media. They are to be used for standard web practices only.
Illegal Pornographic media is not permitted. Legal adult sites are however, permitted including: lingerie sales, adult toy e-commerce sites, Viagra sales, adult health and sexuality, and similar if all models are over 18 are permitted.
Excessive Server Resources
This means that all content stored on an unlimited account must be used for "acceptable" website use. "Unacceptable" usage is anything that a shared server would not be able to provide under standard circumstances and uses a high percentage of CPU or Memory (10%+) usage. If you are unsure about content you intend to place on our network, please check with us before you do. We reserve the right to determine what constitutes acceptable use.
User may not:
a. Use 10% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
d. Run any software that interfaces with an IRC (Internet Relay Chat) network.
e. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
f. Participate in any file-sharing/peer-to-peer activities.
g. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h. Run cron entries with intervals of less than 15 minutes.
i. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
Unlimited / UnMetered Hosting Packages
When we say unlimited domains, unlimited disk space and bandwidth, of course there are terms & conditions that you must adhere to. This means unlimited webpages, domains and web graphics, not downloads or streaming media. Our servers are shared web hosting servers and memory and CPU usage is not unlimited. CPU intensive files are not permitted on our servers and accounts may not to be used to host a collection of mp3s, audios, videos, anime, .rar files, Warez, gamers sites, shout cast and similar, or to backup your computer or another source. They may not be used for general storage of any type. They may not be used as download mirrors or download/upload portals. While the sale of eBooks and other legal small download files are permitted within reason (see download files above) with the unlimited package, hosting and storage of mass quantities where our servers are used as a distribution point is not permitted. Download files must be hosted on our download server. Free hosting is not permitted with unlimited packages, if you intend to offer free domain-based hosting, please choose one of our metered packages. With unlimited packages free hosting is only permitted within reason when the user have their own domain. Sub-domain hosting is only permitted within reason, and your clients are expected to have their own domain. Our servers are intended to host websites offering products and a service, if you are giving away free hosting space that is compromising our business customers, we reserve the right to request that you switch to a metered package.
Master Reseller / Reseller Hosting Packages
All of the above also applies with this package. As a Master Reseller you are ultimately responsible for the conduct of your clients, you must monitor your client activities, and enforce our TOS with your Sub-WHM accounts. If you have a problem sub-account that is found breaking our TOS we will suspend / terminate the problem account to protect the server first, before your master account is suspended. If server administrators or the data center suspends a sub-account, and you un-suspend your sub-account without permission from us first, your master account may be terminated. Master accounts with repeat problem sub-accounts, where it is clear you are not monitoring your client's activities, your Master Account may be terminated or moved to another server where the poor conduct of your clients will not affect other Master Resellers and their clients. Our sell-WHM packages are only one level deep. This means that only you are permitted to sell hosting packages with WHM. You are not allowed to sell packages that allow others to sell reseller packages with WHM. Any reseller found selling Sell-WHM packages two levels deep will be terminated.
RESOURCE ABUSE POLICY
Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and RBz World does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.
AVERAGE SERVER RESOURCE LIMITS
- Memory usage may not exceed 10% per domain/file/application
- CPU usage may not exceed 10% per domain/file/application
There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction
RBz World will not issue refunds to users who have their account terminated by RBz World, for breach of our terms of service. Refunds will not be made to users who exceed their allocated bandwidth limit. Accounts that are renewed for additional terms are also not subject to our money back guarantees.
We activate new accounts within 24 hours after we receive your payment. In most cases, we will activate your account within 2 or 3 hours but sometimes we may need more time to verify your payment and make sure it is not fraudulent.
Establishment of service is reliant upon receipt by the Company of payment of affirmed charges. Following payments are due on the anniversary date of the month for that month's service.
Payments and Fees
Accounts that reach 5 days past due will be suspended and are subject to a late fee. Accounts that are not collectible by RBz World may be turned over to an outside collection agency for collection. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. Proxy and VPS and dedicated server do not have a 5 day grace period they may be suspended at any time after non payment.
Dedicated servers cancellation must be done 15 days before due date, or you will be responsible for the invoice that comes due.
Dedicated Server payments are NON-REFUNDABLE.
Customer agrees to provide correct payment and contact information. The customer is responsible to have a valid e-mail address on file at all times. We will use that e-mail address to contact you about abuse problems, unpaid invoices, suspended accounts and any other issues.
Failure to Pay
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Master reseller, reseller accounts that fall into the above non payment T.O.S are subject to RBz World taken on and providing your left over resellers and hosting accounts with service with RBz World. Upon no contact from you after 3 days of your account being suspended for non payment and NO contact from you to RBz World sales. We will email your existing clients and allow them to stay on our server's and transfer their billing to RBz World. This again is after 3 days of neglect to contact us and 3 days of non payment. All accounts will be terminated off the servers after 10 days of non payment.
Requests for canceling accounts may be made in writing or through the help desk system. You must cancel 7 days before billing for hosting, and 15 days for dedicated and VPS hosting. If you fail to cancel before then any subscription payments made are non refundable if you forget to cancel that.
RBz World’s preferred method of cancellation is via the help desk of your RBz World account. Please log into the help desk and you can request to have your account canceled.
Disclosure to Law Enforcement
At RBz World, we specifically forbid the use of our service for any unlawful activities. Therefore, User agrees that the Company may reveal any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition RBz World shall have the right to terminate all service set forth in this Agreement.
RBz World provides 24 x 7 x 365 technical support to our subscribers and our staff is limited to our area of expertise.
The following are our guidelines when providing support:
- RBz World does not offer tech support for application specific issues such as cgi programming, html or any other such issue.
- RBz World does not support third party software / application / forum / coding / scripting (installation/optimizing/tweaking)
- RBz World does not provide technical support for YOUR customers. You need to submit a ticket at helpdesk.
Refunds & 15 day Money Back Guarantee
If you cancel your account within 15 days from your signup date, we will issue a full refund except the money paid for domain names, script installs, SSL certificates. There are no refunds on dedicated servers, VPS, administrative fees, install fees for custom software, or domain name purchases. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Please note that scheduled downtime is not counted as "real downtime" and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.
Backups and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. RBz World is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on RBz World servers.
If your account uses more than the allocated bandwidth to it, it will not be suspended but you will need to pay for the extra bandwidth at the end of the month. Unpaid used bandwidth will result in suspension of your account.
We do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn't moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.
RBz World reserves the right to reset the password on a dedicated server/VPS if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server/VPS on file to prevent downtime from forced password resets. RBz World reserves the right to audit servers/VPS as needed and to perform administrative actions at the request of our datacenter. Dedicated servers/VPS are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. It is your responsibility to maintain backups.
Communication with our staff
Customers may communicate with our staff in polite manner. If you are rude with us, we will give you 72 hours to find another hosting provider. After 72 hours pass, we will permanently suspend your account and you will receive a refund for the unused portion of the service.
We will not give your personal information such as name, address, e-mail address to third parties except if the law requires it and we have an official and lawful request for that. Any information submitted by the buyer will be used solely for the purpose of completing the transaction, delivering the product and addressing any customer service issues.
Responsibility for Content
You, as RBz World’s customer, are solely responsible for the content stored on and served by your RBz World server.
You are responsible to monitor your client’s sites, and their conduct and activity.
All provisions of this contract are subject to the TOS (Terms of Service) of RBz World and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.
Charge backs, and paypal disputes will be a automatic account cancellation. (Regardless of the out come)
RBz World is not responsible at any data or backup lost due to hardware failures. It is your responsibility to have recent back ups of yours and your clients accounts.
RBz World reserves the right to change or modify, the TOS at any time.
a. Client expressly agrees that use of RBz World Network's Server is at Client's sole risk. Neither RBz World, its employees, agents, resellers, third party information providers, merchants licensers or the like, warrant that RBz World Server service will not be interrupted or be error free; nor do they make any warranty as to the results that might be obtained from the use of the Server service or as to the accuracy, or reliability of any information service or merchandise contained in or provided through the RBz World Server service, unless otherwise expressly stated in this Agreement. Out 99% uptime guaranty only covers the amount that was pad for the services.
b. Under no circumstances, including negligence, shall RBz World, its offices, agents or any one else involved in creating, or distributing RBz World Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the RBz World Server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to RBz World records, programs or services. Client hereby acknowledges that this paragraph shall apply to all content on RBz World Servers.
RBz World Right to Change Service
RBz World reserves to right to change without notice the RBz World service, including, but not limited to, hours of operation, menu structures, commands, documentation and vendors.
RBz World Right to Modify its Acceptable Use Policies or Terms of Service
RBz World may at any time, revise the Acceptable Uses Policy or Terms of Service with advanced notice given to clients.
RBz World Internet service is provided on an "as is, as available" basis. No warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to RBz World or any information or software therein. You release RBz World from and RBz World shall have no liability or responsibility for any direct, indirect, incidental or consequential damages suffered by you in connection with your use of or inability to use RBz World services including, but not limited to, damages from loss of data resulting from delays, non-deliveries, miss-deliveries, or service interruptions, or due to inadvertent release or disclosure of information sent by you even if the same is caused by RBz World own negligence. Without limiting the generality of the foregoing, RBz World disclaims to the full extent permitted by applicable law any responsibility for (and under no circumstances shall be liable for) any conduct, content, goods and services available on or through the Internet or the RBz World services. In no event shall RBz World aggregate liability exceed the amount paid by you to RBz World for the RBz World services. Use of any information obtained via RBz World Internet service is at the user's own risk. RBz World specifically disclaims any responsibility for the accuracy or quality of information obtained through its services.
Client agrees that it shall defend, indemnify, save and hold RBz World harmless from any demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against RBz World, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Client, its agents, employees or assigns. Client agrees to defend, indemnify and hold harmless RBz World against Liabilities arising out of
a. any injury to person or property caused by any products sold or otherwise distributed in connection with RBz World Network's Server;
b. any material supplied by Client infringing or allegedly infringing on the proprietary rights of a third party;
c. copyright infringement and
d. any defective product which Client sold on RBz World Server.
RBz World has the right to suspend or terminate (at our discretion) any accounts that violate the Terms of Service.
Changes to the Terms
We may change the terms of service at any time without notification. The customer needs to check this document regularly for changes.